Projects, Hardware & Installation Schedule

This Schedule governs surveys, professional services, implementation projects, cabling, equipment procurement, installation and handover.

1. Project basis

Each project is based on the Order, stated assumptions and information available at quotation. Hidden conditions, inaccurate plans, changed requirements, unsuitable infrastructure, landlord restrictions and dependencies discovered after commencement may require a change order.

Unless expressly stated, a quotation is an estimate rather than a guaranteed maximum price. Time-and-materials work is charged for actual time, travel, materials and expenses.

2. Surveys and design

A visual or remote survey is not destructive and may not reveal concealed services, asbestos, structural defects, cable routes, interference, power quality or building restrictions. The Client must provide accurate drawings, asbestos information, landlord approvals and known hazards.

Coverage maps, wireless predictions, camera views and capacity models are estimates. Actual performance depends on construction, occupancy, interference, lighting, weather, client devices, internet service and later changes.

3. Site access and safety

The Client must provide safe, timely and uninterrupted access, parking, keys, permits, isolation, escorts, work areas, power and an authorised decision-maker. We may stop work where conditions are unsafe, unlawful or materially different from the survey.

Unless expressly included, we do not perform work requiring licensed electrical installation, structural alteration, asbestos disturbance, roof access, confined spaces, specialist lifting or work at height beyond safe step-ladder access. The Client must arrange a competent trade or approve our subcontractor costs.

4. Programme and delays

Dates are estimates unless expressly fixed. We may extend the programme for Client delay, third-party delay, supply shortage, weather, access restriction, change request, discovery, illness, force majeure or dependency failure.

If the Client delays a project for more than 20 Business Days, we may invoice work completed, Equipment procured, storage and committed resources, and reschedule subject to availability. If delay exceeds 60 days, we may terminate and charge cancellation and committed costs.

5. Equipment selection and substitution

We may substitute Equipment with an equivalent or better specification where the quoted item is unavailable, discontinued or materially delayed, provided the core function is not materially reduced. Material price differences will be agreed where practical.

Manufacturer specifications, licences, cloud features and lifecycle policies may change. We do not guarantee a manufacturer will maintain a product, feature, API, app or cloud service for any minimum period.

6. Delivery, risk and title

Risk passes on delivery to the Site or carrier. Title remains with us until all related invoices are paid in full. The Client must inspect deliveries promptly and notify visible damage or shortage within two Business Days.

The Client is responsible for secure storage after delivery. Theft, accidental damage, water, power surge and unauthorised handling after risk passes are not warranty defects.

7. Installation standard

We will use reasonable skill and care and follow manufacturer guidance where applicable. Unless stated otherwise, work is functional rather than decorative. Making good, painting, plastering, specialist fire stopping, builders’ work, ceiling replacement and removal of redundant third-party cabling are excluded.

Minor marks, fixings, cable entries and surface-mounted containment may be necessary. The Client authorises reasonable drilling and fixing in approved locations and must identify concealed utilities and prohibited areas.

8. Client systems and data

The Client must back up systems before installation or migration. Work on existing equipment can expose latent faults, incompatibilities or undocumented configurations. We are not liable for loss that an adequate current backup would have prevented.

We may require administrator access and may reset or replace configurations. The Client must ensure it is entitled to authorise changes to landlord, franchise, supplier or third-party systems.

9. Testing, handover and acceptance

We will carry out reasonable functional tests. The Client must inspect and test the Deliverables promptly. A Deliverable is accepted on the earliest of:

• written acceptance;
• productive use;
• payment of the final invoice without a documented material objection; or
• five Business Days after handover if no material defect is reported.

A minor defect that does not prevent substantial use does not delay acceptance. We will address agreed snagging within a reasonable period.

10. Warranties

Our installation workmanship warranty is 90 days from acceptance unless the Order states otherwise. The remedy is re-performance of defective workmanship reported within that period.

Equipment is covered by the manufacturer’s or distributor’s warranty, which we pass through to the extent transferable. Warranty does not cover misuse, accident, surge, liquid, environment, unauthorised work, consumables, cosmetic damage, software change, internet failure or normal wear.

Warranty investigation and removal/reinstallation may be chargeable where the fault is not covered or the manufacturer does not reimburse labour, travel or shipping.

11. Returns and cancellation

Special-order, configured, registered, activated, licensed, opened or bespoke Equipment cannot be cancelled or returned except where defective or required by law. Approved discretionary returns are subject to carriage, inspection and a restocking charge of up to 25%.

If the Client cancels a project, it must pay for work performed, committed labour, non-cancellable supplier costs, Equipment ordered and the applicable Early Termination Charge.

12. Documentation and credentials

We will provide the documentation expressly stated in the Order. Internal notes, automation, supplier pricing, security processes and reusable templates are not Deliverables. Passwords and recovery information will be handed over through a reasonably secure method after payment.

13. Disposal and environmental responsibility

Removal or disposal of old Equipment is excluded unless stated. Where accepted, data-bearing devices may require certified destruction or secure erasure at additional cost. The Client remains responsible for regulatory and environmental duties relating to equipment it owns.