Current legal terms and operational schedules for DM Digital UK, HostedTable, managed services, installations and associated platforms.
The applicable contract is assembled from the accepted Order, Master Terms and any relevant service, data or product schedules. The most specific signed document prevails where there is a conflict.
Current version: 2.0.0 · Effective: 2 August 2026
Standard remote engineering is £75 per hour, standard on-site attendance is £95 for the first hour and £65 for each additional hour, and out-of-hours work is £125 per hour unless an Order states otherwise.
View the full Fee Schedule →The principal B2B contract governing all services, orders, recurring subscriptions, risk allocation, payment, suspension and termination.
Open document →Default chargeable rates and billing rules that apply unless an Order or quotation states otherwise.
Open document →Scope boundaries, monitoring, remote administration, maintenance, support and shared responsibilities for managed services.
Open document →Project delivery, surveys, changes, installation access, equipment supply, warranties, title, acceptance and delays.
Open document →Client responsibilities and technical limitations for CCTV, recording, monitoring, access control and related systems.
Open document →Support priorities, response targets, maintenance, availability measurement, exclusions and service credits.
Open document →Prohibited conduct, resource abuse, security testing, content standards and enforcement rights.
Open document →Supplemental SaaS terms for venue customers, bookings, customer accounts, communications, workforce tools and integrations.
Open document →Terms for diners and other end users making bookings or using a cross-venue HostedTable customer account.
Open document →Explains venue and HostedTable roles, booking data, customer accounts, special-category information and communications.
Open document →End-user rules and limitations for venue guest Wi-Fi, captive portals, verification and network access.
Open document →Controller information, lawful bases, recipients, retention, international transfers, rights and complaints.
Open document →Cookies, local storage, device identifiers, consent, permitted exceptions and browser controls.
Open document →Article 28 processor terms, security, subprocessors, assistance, breaches, transfers, audits and deletion.
Open document →Core infrastructure and service providers that may process or host data for supported services.
Open document →Default retention positions, deletion triggers, backups, legal holds and customer-controlled data.
Open document →Security governance, technical controls, incident handling and customer responsibilities without overpromising absolute security.
Open document →Continuity priorities, recovery approach, dependencies, backup limitations and customer planning obligations.
Open document →Rules for good-faith security reporting and prohibited testing.
Open document →Commercial complaints, data protection complaints, escalation, evidence, response handling and dispute steps.
Open document →Permitted website use, information status, links, intellectual property and availability.
Open document →